How do we open an investment for our UCSA Congregation? Do we need to come in person? Do we need to be identified?
You can open an investment by simply filling out the New Investment Application form. If there are any signatories listed for the new investment that have not previously been identified, they will need to complete an Identity Verification Form and follow the verification requirements as stated on the form. Please return the completed forms to our office, either in person or by mail. Note that emailed or faxed copies of these documents cannot be accepted.Back to top
Can we pay in cash?
No cash is accepted at our office. We can transfer funds to or from the Congregation’s investment via their nominated external bank account.Back to top
Can we have the option to write cheques?
Yes, Congregations have the option of a cheque book with the Easy Access account.Back to top
How do we change the signatories for the Congregation’s Investments?
To change the signatories for the Congregations investments with us the forms you will need are:
How do Congregations withdraw funds?
You can request transfers in many ways. You can make the request in writing by using a Withdrawal Request or Additional Investment form and sending it to us in person, by post, fax or a scanned attachment to an email. If you have registered for our Telephone Transfer Service (TTS), you can make your request by phone. You can also request transfers via UC Invest Online if you have registered with us for this service.Back to top
What is TTS and how do we get it?
Telephone Transfer Service (TTS) is a staff assisted transfer service designed to allow you to manage your investments simply and quickly over the phone. As this is not an automatic phone service, the TTS is only available during our office hours. You can opt for TTS service in the New Investment Application Form or by completing an Account Access / Change of Details Form.Back to top
Do you have BPay?
No. We are unable to offer BPay facilities currently.Back to top
What is UC Invest Online? What can I do with it?
UC Invest Online is a facility to assist with the day to day management of your investments with us. Authorised signatories, who are registered for UC Invest Online are able to:
How do we register for UC Invest Online?
To register your existing accounts for UC Invest Online you will need to complete an Account Access / Change of Details Form. The completed form can be returned in person to our 212 Pirie Street, Adelaide office or mailed to us at GPO Box 2145, Adelaide SA 5001.
If you are opening a new account you can request UC Invest Online access on the application form.Back to top
When do we get our UC Invest Online password?
Once we have successfully processed your application for access to UC Invest Online we will mail you a Member Number and instructions for logging in the first time. During this ‘First Time Log In’ process you will set your UC Invest Online password.Back to top
Do we need a mobile phone to use UC Invest Online?
Yes. It is a requirement that you have a mobile phone registered with us to receive SMS Security Codes.Back to top
What is an SMS Security Code?
SMS Security Code is an identification tool that we use to protect your security. Certain transactions and requests that you make in UC Invest Online will prompt you to enter a security code. This code is a unique, single-use code which is delivered by text message to your registered mobile phone.Back to top
When does an SMS Security Code expire?
SMS Security Codes have a relatively short life. Our security codes are only valid for 5 minutes before they expire. If a code expires before you have used it, simply send a request for another security code.Back to top
What if our SMS Security Code is not accepted?
SMS Security Code could be rejected for a number of reasons, including expiry due to time delay. If the code you enter is rejected, simply send a request for another security code.Back to top
How up-to-date is our account information?
Your account balances and transaction history will immediately reflect the most accurate information about your accounts and requested transactions.Back to top
What accounts can we view in UC Invest Online?
You can view both personal and organisation accounts with one Member Number.
For an account to be visible in UC Invest Online you must have registered to access the account by completing an Account Access / Change of Details Form.
Currently only at call and fixed term investments are available in UC Invest Online.Back to top
How can we view our transaction history?
There are four ways to view your transaction history information:
What are the oldest transactions that we can view?
The oldest transactions that you will find in UC Invest Online are 2 years old.Back to top
How can we view our interest and account information?
There are three ways to view your interest and account information:
How do we withdraw funds from our investment account?
To withdraw funds from your investment account you will need to complete a New Transfer request in UC Invest Online. There are three ways you can find the New Transfer page:
Please note that you cannot transfer funds from a fixed term investment.Back to top
Where can we transfer money to?
You can transfer funds to any account that is linked to your membership or listed in your Address Book.
You may also request a transfer to any other Australian financial institution. You will require the BSB number, account number and the account holder’s name to make these transfers.Back to top
If we make a transfer to another financial institution, when will it appear?
A transfer to another financial institution will not appear immediately.
If you complete a transaction before our processing cut-off time (3.30pm Adelaide time) your payment will generally be sent overnight. These payments would normally appear in the recipient’s account on the next day.
If you complete a transaction after our processing cut-off time, or on a weekend or public holiday, your payment will be sent on the next business day.
Therefore, depending on when you complete your transaction, it could take up to 3 business days to reach your recipient’s account.Back to top
Can we set up regular or future dated transfers?
No. Currently UC Invest Online does not have this function available.Back to top
Can we restrict access to transferring funds?
Yes. If you do not want ‘Pay Anyone’ access from your investment account, you may elect to have your investment linked to a Nominated Account at another financial institution. This means that any payments from your investment will only be sent to your Nominated Account.Back to top
What is the maximum amount that we can withdraw?
By default we will set a maximum transfer limit of $5,000 per day.
You may elect to increase this amount to a maximum of $15,000 per day. Any changes to your transfer limits will need to be received on an Account Access / Change of Details Form.Back to top
Why are we sometimes prompted for an SMS Security Code?
There are certain transactions and requests processed via UC Invest Online require additional security measures to protect your account information and money.Back to top
What is my Address Book?
Your Address Book is a listing of account numbers that you regularly pay money to. The Address Book feature saves you from having to re-enter the account details every time you make a transfer to a regular account.Back to top
How do we add accounts to my Address Book?
You can only add an account to your Address Book when you process a New Transfer. There is a check box option at the bottom of the New Transfer screen that when selected will add the account to your Address Book at the completion of the transfer.Back to top
Can we edit account details in our Address Book?
You can only remove accounts from your Address Book or change the account holder’s name. The BSB Number and Account Number cannot be altered.Back to top
What are Pending Transfers?
Pending transfers only apply to accounts that use more than one signatory to authorise payments from an account (e.g. organisation accounts). If a transfer has only been authorised by one signatory it will be listed as a Pending Transfer until a second signatory authorises the payment.Back to top
What information is included on the Membership Details page?
This page enables you to view your registered contact information. You will also see a listing of the accounts and authorisation limits that you have access to.Back to top
Why am I prompted for an SMS Security Code?
We have determined that certain transactions and requests processed via UC Invest Online require additional security measures to protect your account information and money.Back to top
Can I change any of my personal details online?
No. Currently UC Invest Online does not have this function available.Back to top
What are my Questions & Answers?
Your Questions and Answers are used to identify you in the event that your UC Invest Online Member Number becomes locked or you forget your password.
If you have completed your Questions & Answers you will be able to use our online password recovery function to reset your password or unlock your Member Number.Back to top
What if I forget my Questions & Answers?
If you forget your Questions and Answers you will not be able to use our online password recovery function. To reset your password you will need to contact us during business hours to perform a manual password reset.Back to top
How often should I change my password?
As a security measure we recommend that you change your password regularly, generally every three months.Back to top
Will your staff ever ask for my password?
No. Under no circumstances will our staff member ask you for your password. You should not reveal your password to anyone (including family members).Back to top
Where should I go to log in to UC Invest Online?
You should always log in to UC Invest Online via our website ucinvest.com.au.
Never click a link in an email which claims will take you to UC Invest Online. We will never send you an email of this nature. You should immediately notify us that you received a fraudulent email.Back to top
Will you ever send me an email requesting personal information?
No. We will never send an email requesting you to update your personal details. If you receive such an email you should immediately notify us that you received a fraudulent email. Never respond to any email requesting personal information.Back to top
What happens if someone else discovers my password?
If you become aware or suspicious that someone has discovered your UC Invest Online password you should change it immediately.Back to top
How do I reset my password after being locked out?
You can reset your password in two ways:
What do I do if I’ve lost my Member Number?
If you have lost or misplaced your Member Number you will need to contact us during business hours to request a Member Number Confirmation Letter.
For security reasons we will not disclose your Member Number over the phone.Back to top