Accessing Your Investments.

It’s an account where withdrawals require 31 days’ notice. This helps us manage investments and maintain interest rates for all investors.

Submit a written request by post, email, or in person. If you use Telephone Transfer Service (TTS), you can give notice by phone.

The 31-day period begins once we receive your request.

Telephone Transfer Service (TTS) is a staff assisted transfer service designed to allow you to manage your investments simply and quickly over the phone.

As this is not an automatic phone service, the TTS is only available during our office hours.

You can opt for TTS service in the New Investment Application Form or by completing an Account Access / Change of Details Form.

Withdrawals must follow the notice period. If you need immediate access, contact us to discuss options. You will need to discuss options we handle urgent cases individually.

No. Deposits must be made electronically to a bank account in your name.

You have two ways to add funds to your 31-day notice account, depending on your account setup.

• If Telephone Transfer Service (TTS) is activated on your account:
  Simply call us and let us know how much you would like to add. Our Investor Relations team will process the investment from the bank account linked to your 31-day notice account.

• If Telephone Transfer Service (TTS) is not activated on your account:
  You’ll need to complete an Additional Investment Form and either email it to us or bring it in person. Once received, we’ll process the request for you.

You have two ways to add funds to your Fixed Term Investment, depending on your account setup.

• If Telephone Transfer Service (TTS) is activated on your account:
  Simply call us and let us know how much you would like to add. Our Investor Relations team will process the investment from the bank account linked to your investment.

• If Telephone Transfer Service (TTS) is not activated on your account:
  You’ll need to complete an Additional Investment Form and either email it to us or bring it in person. Once received, we’ll process the request for you.